Description

Wowing Your Customer – Wed., April 27, 2022

Facilitator – Jill Nilsen

The customer is king and how do you provide the wow factor to keep them coming back? If you are managing a team, this session will provide new ways to help train your staff. If you are a direct customer services provider, you will learn how to be the star of your business. This training will:

• Define customer service and understand the higher expectations today
• Create positive first impressions
• Use proven customer service language
• Develop active listening techniques
• Deal with angry customers
• Develop a customer service action plan